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EndNote & EndNote Online

Help using Endnote: A Bibliographic Software Program and EndNote Online: Your Web-Based Research and Writing Tool

Technical Issues

Contact EndNote Support for Technical Issues

1 (800) 336-4474 press 4 -  Monday - Friday  24 hours

For help with user accounts, access to systems or programs, computers, laptops, or mobile devices, contact the LLU Helpdesk by calling ext IT611 (48611) . You can email the helpdesk at

X9 default import filter for Google Scholar journal title information puts title in wrong field. 

Fix:  download an updated EndNote Import filter (do not download all filters, rather, scroll down and download the one filter by clicking this button download filter icon)

For PCs:  After downloading the updated “EndNote Import” filter from the above link, copy the “EndNote Import.enf” file from downloads folder and paste in the location: C:\Program Files (x86)\EndNote X9\Filters.  (For further instructions, see "For Everyone"..)

For Macs:   From the Finder icon, open up Applications and select the EndNote X9 folder.. Drag the Import Filters from your Downloads, into the Filters folder that is currently displayed in the EndNote X9 Applications window.

For Everyone:  Note: You will get a prompt to replace the existing EndNote Import filter, please click on “Yes” and replace it. Once done, close and reopen the EndNote program and then try to import the .enw files.

Downloading Issues
The EndNote software does not download from MyLLU account and displays an error message. This may occur if the program is downloaded wirelessly. If you encounter this problem, please contact us at x 44588 or bring in your laptop and we will help you put the program on your laptop.


Running the program asks for a product key:  
This occurs on PCs when after downloading the EndNote file, patrons double click on the folder which looks like the EndNote program.  This is an error as they first need to extract/unzip the files. The solution is to uninstall, reinstall and extract/unzip the files.