If that doesn’t work, JBI just issued a directive about a new support desk that has been created for JBI SUMARI users: https://sumari.jbi.global/support
“If a user is having problems with access or needs application support, they are able to create a ticket that includes their details, the ability to upload screenshots and videos, as well as share their ticket with others involved in the project. Users are notified via email when there is an update to their ticket. This system also enables JBI personnel to communicate internally and with users in a much more pragmatic way and maintains a more complete record of user issues and their history.”