LLUH Center for Evidence Synthesis

• Create your account through the library site.  At this time, it is best to do this while on campus.
• Clear your CACHE and COOKIES.
• Changing browsers (from off campus some cannot access using Firefox, they have had success using CHROME.
• If you have done the first two, change how you are trying to log in--some have had success clicking the “Login in through MYJBI” option when you have two choices at the log in area, rather than login through “Login through OVID” option.
• Type in OVID in the URL area and log in directly.

 If that doesn’t work, JBI just issued a directive about a new support desk that has been created for JBI SUMARI users:    https://sumari.jbi.global/support

 “If a user is having problems with access or needs application support, they are able to create a ticket that includes their details, the ability to upload screenshots and videos, as well as share their ticket with others involved in the project. Users are notified via email when there is an update to their ticket. This system also enables JBI personnel to communicate internally and with users in a much more pragmatic way and maintains a more complete record of user issues and their history.”