Technical Issues with Endnote X5
Downloading Issues: The Endnote software does not download from MyLLu account. Gives an error message. It usually happens if the program is dowloaded wirelessly. If you encounter this problem, please contact us at x 44588 or bring in your laptop and we will help you put the program on your laptop.
Running the program asks for a product key. :This occurs on PCs when after downloading the EndNote file, patrons double click on the folder which looks like the EndNote program. This is an error as they first need to extract/unzip the files. The solution is to uninstall, reinstall and extract/unzip the files.
The EndNote toolbar does not show up in Word after downloading. The solution to this one is to uninstall EndNote and then to reinstall it again.
Not common but has occured recently: Word 2008 on Macs need Service Pack 1 (an office update) for the toolbar to show up.
Tutorials
These tutorials present an overview of important concepts and techniques for using EndNote and EndNote Web.
Endnote X5: New Features
- Comparison Between EndNote and EndNote Web
A quick comparison between EndNote, EndNote Web and other citation managers (RefWorks, Zotero). This is compiled by University of Wisconsin(Madison) Libraries. - EndNote Web - Overview
This tutorial gives you an overview of the different functions available in EndNote Web. - EndNote X5- Bibliographies Made Easy
This video will give you a brief overview of what Endnote is and some of its features. - EndNote FAQs
Some of the frequently asked questions about the EndNote Software. If you cannot find the your question in here, call Technical Support (free) at 800-336-4474; Mon-Fri: 6am-5pm (PST). - Working With EndNote - UNC Health Sciences Library
This tutorial describes EndNote version X. Most of the features work the same way as in other EndNote versions. Includes short video clips that illustrate how to do a procedure.
Downloading the EndNote Software
EndNote X5 for Windows in now available from MyLLU.
Instructions for downloading Endnote for
- Go to University Portal at http://myllu.llu.edu.
- If you don’t yet have a portal page call the University Help Desk x48611.
- Log in with your username and password.
- Hover mouse over MyLLU tab. Choose the first option under the MyLLU tab, which is "Select Portlets".
- You will see a list of your Current Portlets on your left and Available Portlets on your right.
- Under Available Portlets, you will see "Portal Apps". Click on the + sign in front of "Software Downloads".
- Now "Software Downloads" will be added to your Current Portlets list.
- Click on the MyLLU tab again. In the Software Download box, you will find the EndNote Software. Download the EndNote X4 because this is the latest version.
- Important Note: Click "extract" on the zip drive to install files.
- To search the Loma Linda University Libraries' catalog copy the "Loma Linda University" Endnote Connection file from the extraction folder to the C:Program Files EndNote Connections folder
For problems downloading EndNote OR Cite-While-You-Write plug-in for Microsoft Word, please call Help Desk at x48611.
Creating an EndNote Web Account
Go to myendnoteweb
- On the EndNote Web Logon page , click on Sign Up link to create an account.
- Fill in each field with an asterisk. These are required fields.
- Note that the password you create must be at least 8 characters long and must contain at least one number and one symbol (password is case sensitive).
You can also go to Endnote Web through Loma Linda University webpage. Click on "Databases" on the left purple column.
It will take you to an alphabetical list of the Databases. Click on the letter "W" and then on the database, " Web of Science".
This will take you to ISI Web of Knowledge website.
You can logon to EndNote Web by clicking on My EndNote Web at the top of the page.
Reference Librarian |
Contact Info Del E. Webb Memorial Library Loma Linda University 11072 Anderson Street Loma Linda, California 92350 Location: 3rd Floor, Del E Webb Library, Room 307 Phone: 909 558 4300, ext. 47561 Send Email Links: Profile & Guides |


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