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EndNote and EndNote Web: Getting Started

Endnote:A Bibliographic Software Program; EndNote Web :Your Web-Based Research and Writing Tool


EndNote is a software program that enables you to move seamlessly through your research process with flexible tools for searching, organizing,and sharing your research, creating your bibliography,and writing your paper.

This Library Guide will help you

  1. Create an EndNote library.
  2. Import bibliographic references from external databases and create references manually.
  3. Organize your library using groups to categorize references by project, subject, or anything else you choose.
  4. Store and annotate PDFs.
  5. Automate the insertion and formatting of citations and bibliographies in Microsoft Word.
  6. Sync your EndNote references and groups across multiple computers, share references with others, and access your references from almost anywhere with any Internet browser by logging into your EndNote online account at

Technical Issues

Call EndNote Support for Technical Issues

For help with user accounts, access to systems or programs, computers, laptops, or mobile devices, contact the LLU Helpdesk by calling ext IT611 (48611) . You can email the helpdesk at

Downloading Issues: The Endnote software does not download from MyLLU account and displays an error message. This may occur if the program is downloaded wirelessly. If you encounter this problem, please contact us at x 44588 or bring in your laptop and we will help you put the program on your laptop.

Running the program asks for a product key:  This occurs on PCs when after downloading the EndNote file, patrons double click on the folder which looks like the EndNote program.  This is an error as they first need to extract/unzip the files. The solution is to uninstall, reinstall and extract/unzip the files.

The EndNote toolbar does not show up in Word after downloading:  The solution to this one is to uninstall EndNote and then to reinstall it again.

Not common but has occured recently: Word 2008 on Macs need Service Pack 1 (an office update) for the toolbar to show up.

Downloading and Installing Software

Instructions for downloading EndNote for Loma Linda University faculty, students and Loma Linda University Health Care clinicians and employees.

  • Go to MyLLU at
  • Login with your username and password.  If you are not able to login, call the University HelpDesk at x48611
  • Scroll to the bottom of the page.  Under Popular Links choose Downloads.
  • From Utilities, you can download EndNote X8 for Windows or Mac. (Please note that although the diagrams may have X7 featured, you should use the X8 files)

For problems downloading EndNote OR Cite-While-You-Write plug-in for Microsoft Word, please call the Circulation Desk at x44550.

 Installation for a Site License Copy of EndNote on Windows

  • If you have a previous version of EndNote installed, you should uninstall it using Control Panel before installing the new version.
  • When you download EndNote from myLLU you are provided with two files to install the program, an ENX8Inst.msi installer and a license.dat file. These two files must be together in the same folder for the installation to run without asking for a product key. If you are given a zipped file containing these two files, as in the example file shown below, you will need to extract them from the zipped file before running the installer. Right-click on the file, then select the Extract All option as shown below.
  • Use the Browse button to select the folder the files will be placed in after extraction, then click the Extract button.

The files will be extracted to the selected folder. Keep the two files together and double-click on the ENX7Inst.msi file to start the installation.

 In the window below, click the Next button to continue.


  • In the next window, click the installation type (it is recommended that you choose 'Typical') and click Next.
  • By default, the program will be installed in the C:\Program Files (x86)\EndNote X7\ folder, but you can change this if you need to. It is best to leave it with the default location unless it is necessary to put it in another folder for some reason, such as a lack of space on the C drive. Click the Next button to continue.

  • Click the Finish button when you see the window below saying EndNote has been successfully installed. You are now ready to begin using EndNote

Installation for a Site License Copy of EndNote on Macintosh

In the window below, drag the EndNote X7 folder icon to the Applications shortcut shown in the window.

  • You will see a message that the EndNote “items” are being copied to Applications.
  • When the installer finishes copying items, click the Launchpad icon in your dock, then the EndNote icon to open the EndNote application.

The first time you open EndNote it will complete the installation process starting with a message.Click the Next button and then the Done button in the next window to complete the installation.